Terms and Conditions

Arcetis is operated by Arcetis LTD, registered in England and Wales under company number 17399569, registered office Office 20428, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. You can reach us at arcetissupport@gmail.com.

These terms form a binding contract between you and us. By creating an account or placing an order you accept them. If you do not accept them, do not use the service.

If you are buying as a consumer, nothing in these terms limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You must be at least 16 years old to use Arcetis, and at least 18 to make a purchase. You are responsible for keeping your password confidential and for activity that happens under your account.

You must give accurate information, including a valid email address and correct delivery details. Orders can fail if the details you give are wrong, and we cannot always recover a product that was delivered to details you supplied incorrectly.

One person may hold one account. Creating additional accounts to gain extra referrals or giveaway entries is a breach of these terms.

We sell digital products such as game keys, gift cards, subscriptions and software licences. Products may be subject to regional restrictions, platform requirements or third-party terms set by the publisher or platform. Where restrictions apply we aim to state them on the product page — check before you buy, as a key that will not activate in your region is not a defect.

Prices are shown in the currency you select. Ruble prices are converted from the US dollar price at a rate we set, and are indicative: the amount actually charged may differ slightly. Prices include any taxes we are required to charge.

We try to keep prices and availability accurate. If we discover a material pricing error before delivering your order, we may cancel the order and refund you in full; we will contact you first.

Placing an order is an offer to buy. A contract forms when we confirm the order and begin delivery. Every order is given an order code and a status page so you can track it.

Orders are reviewed manually. To complete an order you send your order code and proof of payment to our official Instagram account, and we deliver the product to you. Delivery times depend on review and are not guaranteed. If your order is rejected or expires, any payment taken is refunded to you.

Only send your order code to our official Instagram account. We will never ask for your password, and we will never ask you to send full payment card details.

Your 14-day right to cancel. As a consumer buying at a distance you normally have 14 days to cancel and get a refund.

When that right ends. Digital content supplied without a physical medium is exempt once supply has begun, provided you gave express consent and acknowledged losing the right. At checkout you are asked to confirm that you want delivery to start immediately and that you understand you will lose your 14-day cancellation right once we deliver. If you do not give that confirmation, we cannot start delivery until the 14 days pass.

So: before we deliver, you can cancel for a full refund. After we deliver a working key or code, the cancellation right no longer applies — because the product has been supplied and cannot be returned.

If the product is faulty. This is separate and always applies. Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for purpose and as described. If a key does not work, is already redeemed, or is not what was described, contact us within a reasonable time and we will repair, replace or refund it. We may ask for evidence, such as a screenshot of the error from the platform.

We are not responsible where a product fails because of something outside the product itself — for example your own account being banned or restricted by the platform, or you buying a key for the wrong region after the restriction was stated.

Refunds are made using the original payment method within 14 days of us accepting the refund.

Giveaways are free to enter and each giveaway states its own entry rules, eligibility and closing date. Winners are selected as described in that giveaway. Entries obtained through duplicate accounts or automated means are void.

A giveaway entry is a promotional feature with no cash value. It is not money, not stored value, and cannot be sold, transferred between accounts, or exchanged for cash.

You agree not to:

• create multiple accounts, or use bots or scripts to interact with the service;
• manipulate referrals or giveaway entries;
• resell or commercially redistribute products bought from us without our written permission;
• submit false proof, make fraudulent chargebacks, or use stolen payment details;
• attempt to gain unauthorised access to the service or interfere with its operation;
• use the service for anything unlawful, or breach the terms of a platform such as Steam.

If you breach these terms we may suspend or close your account and cancel pending orders. Where the breach is not serious we will give you notice first where it is reasonable to do so. If we close your account, you keep your rights over products already properly delivered to you.

We aim to keep Arcetis available but do not guarantee uninterrupted access. We may suspend the service for maintenance, changes or security. We are not liable for delays or failures caused by events outside our reasonable control, including platform outages, publisher changes and network failures.

We do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded — including your statutory rights as a consumer.

Subject to that, we are not liable for losses that were not foreseeable at the time the contract was made, or for business losses such as lost profits, lost business or lost opportunity. Our total liability for any claim connected with an order is limited to the amount you paid for that order.

We may change these terms. Changes apply to orders placed after the change takes effect and will not alter the terms of an order already placed. If a change materially affects you we will give notice on the site or by email. The "last updated" date shows the current version.

If something goes wrong, contact arcetissupport@gmail.com first — most issues are resolved quickly.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, you keep the benefit of any mandatory consumer-protection rules of your country of residence, and you may be able to bring proceedings there.

For privacy matters see our Privacy Policy, or email arcetissupport@gmail.com.